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FAQ'S
ABOUT BOUTIQUE CAMPING
POURQUOI CHOISIR BOUTIQUE CAMPING ?
Originalité –Depuis la création de Boutique Camping en 2010, nous avons pour objectif d’apporter une nouvelle approche du camping, en ajoutant une touche de couleur à votre campement (#colourfulcamping). Nous sommes constamment à la recherche de nouvelles idées et de nouveaux produits ; vos commentaires et suggestions sont donc toujours les bienvenus.
Exclusivité – Grâce à une compréhension approfondie des besoins et des envies de nos clients, nous travaillons d’arrache-pied pour imaginer et faire évoluer en permanence de nouvelles idées de design qui garantissent originalité, facilité d’utilisation, fonctionnalité et créativité. Nos designs exclusifs et notre réputation de haute qualité sont deux facteurs essentiels qui nous permettent de nous démarquer de nos concurrents et des marques qui nous imitent dans le secteur. Nous sommes fiers de proposer plus de 8 designs exclusifs et protégés par des brevets, disponibles uniquement chez Boutique Camping. Chaque modèle présente un ensemble unique de caractéristiques innovantes visant à dépasser toutes les attentes des campeurs.
Qualité– Nous sélectionnons uniquement les meilleurs composants disponibles pour fabriquer nos produits, et nous n’acceptons rien de moins. Nous veillons également à nous améliorer constamment d’année en année en tenant compte des commentaires et retours de nos clients.
Un excellent service client –Bien que nous ne soyons qu’une petite entreprise, nos bureaux sont ouverts du lundi au vendredi, de 9 h à 17 h (GMT). Nous disposons d'une équipe dédiée au service client afin de vous aider à résoudre toute question ou tout problème que vous pourriez rencontrer.
Des années de développement –Nous améliorons sans cesse nos tentes et, au fil des ans, nous avons perfectionné chaque élément de nos tentes cloche, des fermetures éclair aux mâts centraux, en passant par le tissage même de la toile. Nous sommes plus que satisfaits du résultat, mais nous recherchons toujours de nouvelles façons de nous améliorer.
COMMENT NOS TENTES EN CLOCHE SE DISTINGUENT-ELLES DES AUTRES ?
Outre notre propre gamme protégée par un brevet, nous proposons les tentes cloche offrant le meilleur rapport qualité-prix du marché, fabriquées par notre propre usine, en exclusivité pour nous. Les tentes que nous fabriquons et commercialisons sont toutes conçues selon les normes de qualité les plus strictes. Au fil des ans, nous avons procédé à de nombreuses mises à niveau et améliorations, issues à la fois de nos propres tests et des retours de nos clients. Parmi celles-ci, on peut citer :
• Une toile traitée pour garantir la tenue des couleurs, une protection contre les UV, la moisissure, la pourriture et l’imperméabilité
• Des piquets améliorés, plus pointus et plus résistants
• Des cordes d’ancrage encore plus épaisses et résistantes (5 mm)
• Des arceaux centraux de 32 mm, en acier de 1,2 mm d’épaisseur (35 mm pour les modèles de 6 m et 7 m)
• Une porte anti-moustiques secondaire
• Sac de transport amélioré et plus résistant, doté d’une fermeture éclair sur toute la longueur
• Un sac de pièces de rechange offert avec chaque tente
• Un maillet amélioré et de haute qualité
• De toutes nouvelles tailles, adaptées à tous les besoins
• Le tout dans notre emballage Boutique Camping amélioré, sur mesure et ultra-résistant
• Entrées extra-hautes et extra-larges
• Nouvelles sangles de haubanage « Webbing Strap » très pratiques
OÙ PUIS-JE CONSULTER LES AVIS SUR BOUTIQUE CAMPING ?
Vous trouverez les avis sur Boutique Camping sur Trustpilot. Si un produit a fait l’objet d’un avis, cela sera indiqué sur la page du produit.
Si vous souhaitez nous laisser un avis sur Trustpilot, nous vous en serions très reconnaissants !
BOUTIQUE CAMPING DISPOSE-T-ELLE D'UN SHOWROOM ?
Malheureusement, nous sommes une entreprise en ligne (vente en ligne uniquement) et ne disposons pas de showroom où vous pourriez voir nos produits.
Notre entrepôt est situé à Clacton-on-Sea et est ouvert en semaine de 9 h à 17 h. Nous ne proposons pas de service de retrait, mais en cas d'urgence, nous pourrions éventuellement faire une exception. Pour toute demande à ce sujet, veuillez nous contacter par téléphone ou via , info@boutiquecamping.com ou afin que nous puissions nous mettre en relation avec notre équipe d'entrepôt.
Nous avons déjà organisé des événements en présentiel lors desquels nos tentes, nos réchauds et nos accessoires étaient présentés aux professionnels et au grand public. Suivez-nous sur nos réseaux sociaux pour rester informé des prochains événements.
BOUTIQUE CAMPING PRODUCTS
HOW EASY ARE BOUTIQUE CAMPING BELL TENTS TO PITCH?
Depending on the design & size you opt for, pitching our tents can take anything from 5-40 minutes.
We have designed our tents to be as easy-pitch as possible, reducing poles where not needed, adding a shippable groundsheet, and providing both written guides and visual videos instructions to help you.
Whilst it’s possible for 1 person to erect our tents, for tents 6m+, featuring multi-doors, or are air structured, we advise having an extra pair of hands to help as the weight or balancing of the poles may be a little tricky.
CAN OUR BELL TENTS BE USED AS PERMANENT STRUCTURES?
Bell tents in general are designed to be used for leisurely purposes, we don't recommend erecting them as a permanent structure. However, many of our customers with glamping sites do use our tents throughout the summer months without any problems. It’s still very important to keep in mind that bell tents are not specifically designed as long term structures. Please note that if you do want to have the tents set up as long term structures, it's really important to clean and reproof as often as required.
We recommend to clean and reproof every 4-6 weeks. All of our bell tents have been treated with a waterproofing agent on them which will cause the water on the surface to ‘bead’ after a downpour.
You will literally see beads of water forming on the outer surface of the canvas. When it is time to reproof, you will notice that the water no longer beads, and that the bell tent retains the moisture in the canvas for longer.
Also please keep in mind that bell tents in general are not designed for extreme weather conditions as all the weight and tension is taken by the centre pole. We have made this as robust as possible, however you will need to make sure the guy ropes are equally tensioned, and the centre pole is straight to ensure the best performance.
REPROOFING OUR BELL TENTS.
Our Cotton & Polycotton Tents have been treated with an effective waterproofing agent which will cause the water on the surface to naturally ‘bead’ after a downpour. You will literally see beads of water forming on the outer surface of the canvas. Over time you may notice the beading not being as effective and instead find that the fabric is absorbing the water, this indicates it may be time to reproof (re-waterproof) your tent. You can find out how to do this in our Tent Maintenance Guide.
CLEANING YOUR BELL TENT.
Need to tackle a singular mark? Is your tent in need of an all over deep clean? No matter the enormity of the job ahead, correct application using our Nikwax cleaning agents will give your tent the new lease of life it deserves!
We advise pitching first, mixing the solution with water and then using a sponge, stuff brush, and then a mop for the hard to reach areas to tackle any dirt / marks.
For a professionally done job, there are many canvas cleaning companies out there, however this can be expensive. You can find a local company by googling tent, awning or boat cleaning / repair services. Companies we have used and recommend are:
www.canvasrepaircentre.com
www.fixyourtent.co.uk
www.cleanyourtent.com
CAMPING IN EXTREME WEATHER
Bell Tents are not designed for extreme weather conditions, proceeding to pitch in high winds exceeding 40mph, or heavy snow fall which will sit on the fabric for long periods are likely to damage the tent as all the weight and tension is taken by one centre point, the centre pole.
We hae ensured poles, ropes, fabric, and pegs are as hardwearing as possible, but it's important, particulary in heavy rain or wind to make sure the guy ropes are equally tensioned, and the centre pole is straight to ensure your tent is as strong as it can be.
More information can be found here.
FINDING THE RIGHT SPOT TO PITCH
Check with the land owner on the best places to pitch. They will understand how their land fairs during different weather. The ideal site is flat and well-drained with short grass on a sound soil structure. Avoid areas which are prone to flooding. Avoid pitching under trees. Pitching under a tree and in woodlands can present problems:
• Falling leaves- left on the canvas to get wet can cause discolouration and degradation of the canvas beneath;
• Bird droppings- birds like to rest in trees and leave deposits on your Bell Tent;
• Falling debris from the tree- can penetrate the canvas;
• Mould and mildew formation- can be accelerated in woodland conditions, as it is here (damp, moist conditions) that mould and fungus can thrive.
The wind direction should also be taken into consideration. Try to pitch with the back of your tent facing the wind. This will help to conduct the wind over the Tent rather than up against it. An uneven pitch will place uneven tension on the canvas, poles and other components, as will an overly exposed pitch.
Once you have selected a good spot, before pitching remove any stones and loose debris that may cause damage to the groundsheet or discomfort underfoot.
More tips on achieving pitch perfection can be found here.
STORING YOUR BELL TENT
It's vital that both the canvas (or polyester) and the groundsheet must be BONE DRY before paxking & storing away. This process can be spead up by unzipping the groundsheet and hanging separately.
Never keep your packed Tent stored away wet or damp for longer than two days otherwise fungus can affect the canvas which will create little black irremovable dots. The canvas has been impregnated with anti-fungal treatments, but this will not be effective if your tent is not stored dry.
When storing your tent, make sure the space is dry, leak protected and where minimal condensation occours.
Please also be mindful of spaces where rodents may enter, you'd be surprised by their appeitite for Boutique Camping tents!
TENT FABRICS
We offer tents in six different material variations of: cotton, polycotton & oxford (polyester). Each of these materials have their advantages - you can find out more from our Fabrics page.
WHICH OF OUR TENTS ARE SUITABLE FOR A FITTED STOVE?
Our cotton & polycotton tents are suitable for use with our wood burnging stoves. We would not recommend fitted stoves being used in our Oxford (polyester tents).
For full fire retardancy, we would recommend our Cotton 320gsm, which has been treated with a BS approved fire retarding agent. You’ll find the option to have a fitted stove hole in many of our tents available in this fabric. When using a stove in your tent, we always recommend a stove mat and also having a carbon monoxide alarm to hand to ensure maximum safety. Please never leave a lit stove unattended, especially if young children or dogs are present. Boutique Camping accept no responsibility for the use or misuse of our stoves.
WHICH SIZE TENT DO I NEED?
When considering the size of tent you need, there are 3 factors to consider:
Pitching space: Each tent requires a minimum of 2m additional floor space to ensure the guy ropes are secure. If you're buying a tent for an upcoming festival, for your garden, or for a popular campsite, you may be limited with space so please enquire with the site, or measure your available space before hand.
Tent size: Depending on how many camping companions you intend sleeping in the tent, whether they'll be sleeping on mats or fully sized sized OR your interior dressing intention, the rules on sizing will vary, but please use our general guide below to assess:
3m: 1-2 people sleeping
4m: 3-4 people sleeping
5m: 5-6 people sleeping
6m: 7-8 people sleeping
7m: 9-10 people sleeping
8m: 11+ people sleeping
We've recently updated our size guide page, you'll find more useful information here.
Head space: If you want to avoid 'campers-stoop' and ensure your tent space is as comfortable as possible, we've created a range of tents that feature high walls to allow you to make the most of your home-away-from-home space. We recommend The Luna Bell, The Tucana Tent or The Nova Tent.
WHY CHOOSE A MULTI-DOOR OPTION?
This option has been added for a number of reasons:
• Linking other Bell Tents together
• Extra head room
• Ease of airing your tent without having to roll the sides up.
CUSTOMER SERVICE
WARRANTY.
All of our Tents come with a 2 year warranty against manufacturing defects. We do not cover damage that is not the result of a manufacturing defect. Wear and tear is not covered.
RETURNS.
If there is a problem with you tent or product you have bought from us please send us a photograph with a description and your order details. Our highly committed after-sales department is available to help you with any queries after your purchase, and will resolve the matter as quickly as possible for you.
PAYMENT METHODS.
We accept a number of different payment methods including most credit/debit cards (including American Express), PayPal, Amazon Pay, Apple Pay, BACS, and Klarna. We are also able to provide proforma invoices for orders.
DELIVERY
HOW LONG SHOULD MY ORDER TAKE TO ARRIVE?
Delivery to any mainland UK address is next day if the order is placed before 1pm on a week day.
Delivery to the rest of Europe is 3-5 days. Deliveries further afield are also very quick, especially considering the size of our tents! If you have any enquiries regarding shipping times, please check our Delivery Page or contact us.
INTERNATIONAL SHIPPING.
We can ship our glamping gear anywhere in the world. If your shipping Zone is not covered in our delivery page, please email us your destination country and zip code, along with your desired item(s) and we will provide you with a bespoke shipping quote.
CAN I PICK MY TENT UP?
Due to occupational health & safety (OHS) regulations at our warehouses we are unable to facilitate pickups of our tents. All orders must be delivered using our extensive courier network.
IS POSTAGE INSURED?
Freight costs include full insurance - if you did encounter any shipping issues, our customer service team would be more than happy to investigate and sort this for you.
DOES SOMEONE NEED TO BE HOME TO ACCEPT THE DELIVERY?
We strongly recommend someone being available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.
N'hésitez pas à nous contacter !
The team here at Boutique Camping are here for all of your questions and enquiries.
Chat to us
If we have not covered your enquiry above & you require a quicker response from us, please use the purple chat icon at the bottom right of your screen.
Our office hours are Monday to Friday, between 9am and 5:30pm (GMT).
Call us
Please call if you have a camping-query or have just placed an order that requires any urgent changes.
Monday to Friday, between 9am and 5:30pm (GMT).